Your reservation is binding for us. Our entire system operates based on confirmed bookings. Every change requires significant effort on our part to fill the spot in the balloon that you’ve released. Therefore, as a rule, once a booking is confirmed, it cannot be changed. For this reason, we kindly ask you to carefully consider your decision before confirming your reservation.
In exceptional and unforeseen situations, we can modify your reservation up to 72 hours before the planned flight while keeping your ticket valid. In such cases, please contact us by phone as soon as possible (no later than 72 hours before the scheduled flight).
Other questions about ballooning
