Since a balloon flight depends entirely on weather conditions, we cannot determine whether the conditions will be suitable earlier than 12 hours before the flight. That’s why our pilots make the final decision about the flight by 2:00 PM on the day of the flight, or by 9:00 PM the day before in the case of a morning flight.
You will then receive an SMS text message or email with information about the pilot’s decision. If the decision is positive and the flight will go ahead, the same message will include the exact meeting time and location. This message serves as final and confirmed information — there is no need to reconfirm.
If you do not receive a message by 2:00 PM or 9:00 PM (for a morning flight), please contact our customer service — this may indicate a technical issue with the reservation system.
