Contact Us

Of course! Our flight calendar offers information on the number of open spots in each flight. Just choose one that has enough spaces for all of you and you sign everyone up for the same flight 😊

It depends – typically between 10-18 people.

Yes, children at least 120cm tall may join fights, provided they are able to safely participate and are accompanied by a guardian on board.

Your ticket is valid for 24 months. On average, our passengers have to sign up for 2/3 flights before they actually fly as our flights are 100% dependent on safe weather conditions. Sometimes, they fly on the 1st flight they signed up for, but sometimes, it takes 3 or even 4 times before they fly.

The moment your flight gets cancelled, your booking code becomes active again and you may sign up for another flight.

We usually spend about an hour in the air. However, this depends entirely on terrain and weather conditions. Sometimes we land after just 50 minutes, as continuing the flight would require staying in the air much longer (for example, when approaching a city or dense forest). At other times, we may fly for 70 or even 80 minutes if the situation requires it (for example, when flying over a city in light wind and waiting to find a safe landing spot). Our balloons are always equipped with enough gas to safely remain airborne for 100–120 minutes.

However, you should set aside about 3–4 hours for the entire adventure. This includes a short passenger briefing, balloon setup, the flight itself, packing up the balloon, and a celebratory glass of sparkling wine shared with fellow passengers and the crew.

No. Flying in a hot air balloon is pure pleasure, calm, and romance. The balloon itself, as an aircraft, is the most thoroughly tested of all flying machines. After all, it’s the oldest — the one that began humanity’s adventure with flight. There is, however, a certain level of risk related to weather conditions. In dynamic conditions and changing weather, unexpected shifts or strong gusts of wind can occur. That’s why DreamBalloon places great importance on weather forecasting and flight planning. Before our passengers receive confirmation that their flight will take place on a given day, they can be sure that this information has been carefully considered and analysed by both the pilot and the head of flight operations — always with safety as the top priority.

Why does a balloon fly? A balloon works according to a basic law of physics — warm air is lighter than cold air. This means that any “bubble” of warm air in the atmosphere will always rise. By adjusting the amount of warm air and the temperature difference between the air inside the balloon and the air outside, the pilot can easily control the altitude. Thanks to modern technology and perfectly refined burner and fuel systems, temperature control — even in very large balloons — can be achieved with an accuracy of up to 0.5 degrees. This allows for precise control of the flight altitude.
However, direction and speed are a different story. Here, we still rely on the forces of nature — our knowledge of meteorology helps us predict wind directions and speeds at different altitudes.

We don’t know the exact number, as ballooning in Poland is developing very dynamically. Every month, the Civil Aviation Authority registers new aircraft — and balloons make up a significant part of them. There are certainly more than 150 balloons in Poland. The vast majority of them are small sport balloons. DreamBalloon is the only company in Poland that owns a balloon capable of carrying 32 passengers at once.
We are also the company with the largest fleet of hot air balloons in Poland.

A balloon pilot is able to control the flight altitude with remarkable precision. You could say they have conscious control over every single metre of altitude. They can keep the balloon steady at, for example, 34 metres for a longer period, and then gently descend or climb higher.
However, they have no control over the direction or speed of the flight. That depends entirely on the wind. However, meteorological knowledge allows the pilot to estimate wind directions and speeds at different altitudes. In this way, by adjusting the altitude, the pilot can influence the course of the flight.

A typical hot air balloon commonly seen in Poland weighs around 350 kilograms. This weight includes the envelope, the basket, and the fuel system. Such a balloon can lift approximately 700 kilograms. However, the balloons operated by DreamBalloon are much larger and heavier. Our largest balloon, including all passengers, weighs around 4,500 kilograms — with 500 kilograms being the weight of the envelope alone.

A hot air balloon can be divided into three main components based on its construction. These are: the balloon envelope, the fuel system, and the basket. The balloon envelope is made of polyester or ripstop nylon, which is resistant to tearing. The fabric’s role is to retain heat inside the balloon while remaining resistant to moisture and UV radiation.
The balloon basket is woven from rattan, but its structure consists of a framework of steel tubes combined with a sturdy wooden floor and strong steel cables. Rattan has the advantage of being extremely strong and flexible, able to absorb multiple impacts that may occur during landing.
The fuel system consists of burners, hoses, and gas cylinders.

Of course, everything depends on the size of the balloon, as well as its equipment and the materials used. A smaller balloon designed for private use can be purchased for around 150,000 PLN. Commercial balloons, due to their larger size, cost significantly more. Our largest balloon cost around 750,000 PLN — and that was just the beginning of the expenses, which also included: a specialised trailer, a vehicle, navigation and communication equipment, and much more.
However, hot air balloons are an excellent medium for advertising. This sometimes helps reduce the cost of purchase if a company is interested in placing its branding on our balloon.

A hot air balloon is an aircraft of considerable size. Even the small ones — carrying just two passengers — look impressively large when viewed from a distance. The image below illustrates the proportions perfectly — comparing balloons of different sizes with a Boeing 737 aircraft, which carries over 160 passengers. Its size can only be compared to that of a two-passenger hot air balloon. Twenty-four-passenger balloons are incomparably larger.

During the flight, the burners that produce hot air burn pure propane. It’s important to remember that hot air balloons are fundamentally different from gas balloons, which use a gas lighter than air and rely on sand ballast for balance. In our balloons, the pilot controls ascent and descent by heating or cooling the air inside the balloon.

In principle, everyone can fly in a hot air balloon. The nature of this aircraft is such that, under certain conditions, there are virtually no age or fitness limitations.

However, DreamBalloon recommends that every passenger planning to take part in a standard balloon flight be generally healthy and in good physical condition. All passengers must be able to communicate in either Polish or English to fully understand the instructions provided by the pilot before the flight.

According to aviation regulations, the balloon pilot is responsible for the entire flight and for the safety of all passengers, and ultimately decides whether the flight can take place.

As a rule, we must refuse participation in the flight to:

• Women who are beyond the 12th week of pregnancy on the day of the flight.
• Children shorter than 130 cm (usually around 6–7 years old).
• Persons with disabilities using a wheelchair — in such cases, we can arrange a special balloon adapted for accessibility, but this requires individual arrangements.
• Persons with a strong fear of flying who are unable to control their anxiety. A slight fear of leaving the ground is common for most people, but it’s very rare for that fear to dominate and cause irrational behaviour. In such cases, we must refuse participation in the flight.
• Persons who are not able to complete a 60-minute flight while standing independently.
• Persons under the influence of alcohol or other intoxicating substances.

Yes, it’s definitely worth bringing a camera, a video recorder, or even binoculars. There are no restrictions on using them during the flight, and the experience itself will surely provide countless opportunities for truly unique photos. Our crew will let you know when you should put your camera away for safety reasons.

In general, the temperature during a balloon flight is almost the same as on the ground (any differences in air temperature are very small and often balanced by the lack of noticeable wind inside the balloon). So, always dress according to the weather conditions on the day of your flight. However, keep in mind that the entire adventure lasts about 3–4 hours. It may happen that you leave home during the day when it’s warm, but return in the evening after sunset. That’s why it’s always a good idea to bring an extra sweater or jacket.

Tall passengers should consider bringing a cap with a visor. The balloon burners are positioned at a safe distance above the head, but the radiant heat can sometimes cause slight discomfort for taller people. A cap with a visor completely eliminates this issue.

Footwear is an important part of your outfit. Please make sure your shoes are comfortable and, ideally, cover your entire foot and ankle. If that’s not possible, make sure they at least have soft, sporty soles.

Of course! Spectators are always very welcome. They can not only watch the take-off and see the balloon in flight, but also follow its route live on our website www.mojlotbalonem.pl. If they follow the balloon efficiently, there’s a good chance they’ll even witness the landing.
Please remember to inform your family that there are no toilets at the take-off or landing sites. We usually choose open, undeveloped areas for take-off.

We always want to deliver everything our passengers hope for. However, sometimes it’s simply not possible. A balloon travels in the direction and at the speed of the wind. Therefore, it’s difficult to plan a flight directly over specific places that are not along the flight path. However, it’s very possible that you’ll see your home — or at least your neighbourhood — from above if the flight takes place nearby.

That’s something we never know for sure. The direction of the wind is the only factor that determines the balloon’s flight path — and it’s also the one that changes the most quickly. The wind direction can shift by several dozen degrees during the flight, so no pilot can precisely predict the landing site beforehand. Of course, every pilot makes such predictions, and all passengers are informed about the planned route — but those forecasts always come with a considerable margin of error. That’s why we provide all our passengers — as well as their families and friends — with access to live flight tracking at www.mojlotbalonem.pl.
There, you simply select the pilot you’re flying with, and the site will show you the ongoing flight in real time. The flight path can be revisited for up to 24 months after your flight. You can also share it on social media.

A hot air balloon flight itself is a calm and peaceful experience. Even when flying in stronger winds, you don’t feel the speed — the balloon remains stable, as from the moment of take-off, it becomes “a part of the air.” That’s why nobody in the balloon feels fear of heights. Everything feels natural, and time seems to pass much faster. However, the most sensitive moments are take-off and landing. While the pilot can usually control the balloon well during take-off — choosing the right location depending on wind direction and speed — landing always requires proper preparation. Our pilots always explain this clearly to all passengers before the flight. Every passenger has the opportunity to enter the basket before the flight. The landing position is carefully practised with everyone — both before and during the flight.
When following all the instructions carefully, landing often turns out to be the most exciting part of the entire flight.

A hot air balloon flight can be controlled only to a limited extent. We have no control over the speed or direction of the flight. These factors are entirely determined by the wind. The pilot can only control the altitude of the flight. Of course, before take-off, the pilot checks the wind directions at different altitudes and adjusts the flight plan accordingly. That’s why it’s difficult to specify the exact distance a balloon will travel. The pilot can estimate an approximate distance shortly before take-off — although even that may still change. In practice, we usually cover between a few and 20 kilometres in an hour, though under certain conditions — when the wind speed differs significantly between ground level and higher altitudes — the distance can reach up to 30 kilometres.

For passenger flights, a hot air balloon typically flies between 1,000 and 3,000 feet (300–1,000 metres). At lower altitudes, you can clearly see everything below you in stunning detail. Above 500 metres, you can enjoy magnificent panoramic views stretching for dozens of kilometres in every direction. Sometimes we ascend to higher altitudes, but only when we are sure that all passengers feel comfortable and experience no fear. During the flight, we also descend very low — sometimes just a few metres above the ground. Most passengers agree that the most exciting moments are during the low-altitude parts of the flight.

It’s directly related to flight safety. During spring, summer, and early autumn, a phenomenon called thermals occurs. At that time, the ground heats up from the sun, and warm air rises from it in the form of invisible “bubbles.” Although invisible to the naked eye, this can directly affect a balloon flight — in extreme cases, the pilot may lose control of the altitude. This phenomenon begins about three hours after sunrise and disappears around two hours before sunset. That’s why we can safely fly only during those times — early morning and late evening.

Below is the approximate meeting time. You will receive the exact meeting time and location on the day of your flight, no later than 2:00 PM, or for a morning flight, no later than 9:00 PM on the day before your flight.

During the autumn–winter months and early spring, flights can be conducted at various times of the day (even around noon). Therefore, for the months not listed in the table above, flight times are provided directly on the day of the flight.

Balloon flights can only take place within three hours after sunrise or three hours before sunset. Therefore, the flight time varies each month but is always either early in the morning or late in the afternoon. This is due to the vertical movement of air known as thermals. Thermals occur when the ground heats up and warm air rises from heated surfaces. This phenomenon can be dangerous for balloons, so to avoid it, we schedule flights only when the ground hasn’t yet heated up or when the sun is no longer warming it intensely.

Your ticket is valid for 24 months. On average, our passengers have to sign up for 2/3 flights before they actually fly as our flights are 100% dependent on safe weather conditions. Sometimes, they fly on the 1st flight they signed up for, but sometimes, it takes 3 or even 4 times before they fly.

The moment your flight gets cancelled, your booking code becomes active again and you may sign up for another flight.

The ticket price for a balloon flight includes every element of the full 3–4-hour DreamBalloon experience: meeting the pilot and crew, a safety briefing, approximately one hour of flight time, the opportunity to take part in the balloon packing process, a celebratory picnic with champagne and flight certificates, and transport back to the meeting point (for flights where this is included).
A balloon flight is a relatively costly, yet truly unforgettable experience.

DreamBalloon allows you to return your ticket without giving any reason within 14 days of purchase.

The only exception applies to tickets that have already been used. If the booking code from the ticket has been used at least once to register for a flight — even if the flight did not take place — the ticket is non-refundable.

Your reservation is binding for us. Our entire system operates based on confirmed bookings. Every change requires significant effort on our part to fill the spot in the balloon that you’ve released. Therefore, as a rule, once a booking is confirmed, it cannot be changed. For this reason, we kindly ask you to carefully consider your decision before confirming your reservation.
In exceptional and unforeseen situations, we can modify your reservation up to 72 hours before the planned flight while keeping your ticket valid. In such cases, please contact us by phone as soon as possible (no later than 72 hours before the scheduled flight).

Sometimes the weather looks perfect, yet it’s still unsuitable for flying. When planning a flight, the key factor determining safety is the wind. Since a balloon travels at various altitudes, the pilot considers wind speed not only at ground level but also at higher elevations. In Poland’s climate zone, it sometimes happens that the wind is weak right at ground level, but already 10–20 metres above the ground, it becomes too strong. A balloon is between 20 and 50 metres tall (depending on its size), which means that even while standing on the ground, it can be affected by winds we can’t feel at ground level. And this creates the risk of a dangerous take-off or landing. In such cases, the flight must be cancelled. Another situation that may cause a cancellation is forecasted storms. We know that it often happens that a forecasted storm never occurs or passes far away from our area. However, in such situations, our pilots must cancel the flight, as they cannot take even the slightest risk of flying near a storm.
Another factor that can cause flight cancellation, even in seemingly nice weather, is fog. This applies especially to morning flights during transitional seasons. Sometimes weather forecasts make no mention of reduced visibility, yet local conditions at the launch site — such as nearby bodies of water or rainfall from the previous day — can cause fog formation. In such a situation, the pilot must cancel the flight.

It’s important to remember that all our pilots are passionate about flying and truly love what they do. However, thanks to their extensive experience, each of them is highly aware of the potential risks that can occur when flying in unsuitable conditions. That’s why their decision to cancel a flight may sometimes seem unclear — but we kindly ask for your trust. EVERY CANCELLED FLIGHT IS, ABOVE ALL, A SIGN OF OUR CONCERN FOR YOUR SAFETY.

Our many years of experience in the industry have allowed us to develop a “confirmation or cancellation” system, in which the pilot responsible for the flight makes the final decision no later than 2:00 PM on the day of the evening flight, or no later than 9:00 PM on the day before the morning flight.
This process is based entirely on weather forecasts, which are difficult to predict accurately more than 12 hours before a flight. This system helps us avoid uncomfortable situations where a flight is confirmed too early and later has to be cancelled at the launch site due to changing weather conditions.

Unfortunately, yes — although it happens extremely rarely. Despite having access to the latest meteorological technologies and support from the National Institute of Meteorology and aviation services, in rare cases, the weather forecast can still be inaccurate. This may happen when weather changes arrive either earlier or later than expected. In such a case, following the principle of SAFETY FIRST, the pilot may cancel the flight after carefully analysing the conditions at the launch site. If that happens, your ticket automatically remains valid, and you can rebook your next flight on the very same day.

Since a balloon flight depends entirely on weather conditions, we cannot determine whether the conditions will be suitable earlier than 12 hours before the flight. That’s why our pilots make the final decision about the flight by 2:00 PM on the day of the flight, or by 9:00 PM the day before in the case of a morning flight.

You will then receive an SMS text message or email with information about the pilot's decision. If the decision is positive and the flight will go ahead, the same message will include the exact meeting time and location. This message serves as final and confirmed information — there is no need to reconfirm.

If you do not receive a message by 2:00 PM or 9:00 PM (for a morning flight), please contact our customer service — this may indicate a technical issue with the reservation system.

The DreamBalloon website features its own online booking system, which you can easily access directly from our homepage. Simply click on the “Flight Calendar” link on the homepage — this will take you to a list of all scheduled flights. If you already have a flight ticket, select your preferred region from the list and register for a specific flight.

We do our best to schedule flights one month in advance. This means that in the calendar you’ll see all planned flights for the next 30 days. During this period, we schedule flights in all regions where tickets have been sold — so you’re sure to find a flight that suits you.

We operate a fleet of 20 balloons of various sizes.
The smallest can carry 2 passengers, while the largest can take up to 32.
The size of the balloon used on a given day depends on the number of passengers interested in that particular flight. If there are only a few passengers, we use a smaller balloon; if there are many more, we fly with a larger one.

Most often, we fly balloons that carry between 10 and 15 passengers. The balloon size is planned in advance as we prepare the flight calendar for the next 14 days. This means you can easily check which balloon we plan to use by visiting the flight calendar and seeing how many seats are still available. You can also call our customer service office — if a specific balloon has already been scheduled for that flight, we’ll be happy to provide you with that information.

To participate in a flight, a child must be at least 7 years old and at least 140 cm tall.
Children under the age of 16 must be accompanied by an adult.

Passengers weighing over 120 kg are kindly asked to contact our office. According to European Union aviation regulations, the ability to carry out a balloon flight depends not only on the number of passengers but also on the total take-off weight. This means that in some cases, a heavier passenger may reach the balloon’s take-off weight limit, and we may have to refuse another person’s participation in that particular flight. In such cases, we reserve the right to request coverage of the cost of an additional ticket.

A DreamBalloon pilot’s decision is entirely independent and based primarily on weather forecasts and risk assessment. That’s why, in rare cases, it may happen that our pilot decides not to fly, while another pilot chooses to proceed.

DreamBalloon pilots, unlike private owners of small balloons, are responsible not only for themselves but also for their passengers. Small private balloons can sometimes fly in more challenging weather conditions than commercial balloons carrying passengers. For this reason, especially during balloon festivals or competitions, it may happen that even though other balloons take off, DreamBalloon cancels its flight. Of course, in such cases, your ticket remains fully valid, and you can immediately book another flight.

All passengers must ensure that they do not suffer from any medical conditions that would prevent them from safely participating in a flight. In such cases, DreamBalloon does not assume responsibility. By purchasing a flight ticket, we assume that each passenger is aware of their own health condition and takes full responsibility for it. Please remember that a flight ticket can always be transferred or sold to another person. In case of a ticket transfer, please inform us by phone so that we can update the passenger’s personal details.

We make every effort to ensure that people with disabilities can take part in a balloon flight without any obstacles.
However, since every disability is different and requires special attention and preparation, we recommend contacting us before purchasing a flight ticket. After learning about each individual situation, we can assess whether the person with a disability can join a flight with other passengers or if a more personalised approach is needed.
In special cases, we are even able to accommodate a person who requires a wheelchair during the flight. Please contact us by phone if such a need arises.

No. Flying a hot air balloon requires not only extensive knowledge of meteorology and navigation but also an appropriate pilot’s licence. Our pilots are fully licensed and qualified to operate all types of balloons available in our company — from small and large ones to those with unique shapes.

Unfortunately, for safety reasons, we do not take pregnant women on board our balloons. If you become pregnant after purchasing your ticket, simply contact us — we will extend its validity until after your pregnancy, so you can enjoy your flight safely without putting your baby at any risk.

Yes, in accordance with European regulations for air carriers, all our passengers are fully insured.

A hot air balloon is the first — and statistically the safest — type of aircraft we can fly. DreamBalloon is a licensed air carrier approved by European, Scandinavian, and Polish aviation authorities. We operate under strict supervision and regulation. We hold a licence for conducting commercial passenger flights issued by the Danish Civil Aviation Authority and approved by the Polish Civil Aviation Authority. All our pilots are fully certified for commercial hot air balloon flights and undergo regular quality and skills assessments. These inspections are carried out in accordance with the company’s Operations Manual.
The equipment we fly is also subject to strict inspections, conducted at least once a year by two independent companies specialising in technical evaluations of balloons.