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Knowledge Base

General Questions

Everything you need to know before you fly.

There’s a few of us – can we be sure we’ll be on the same flight?

Of course! Our flight calendar offers information on the number of open spots in each flight. Just choose one that has enough spaces for all of you and you sign everyone up for the same flight 😊

How many people are in the basket?

It depends – typically between 10-18 people.

Can I bring children?

Yes, children at least 120cm tall may join fights, provided they are able to safely participate and are accompanied by a guardian on board.

Can I change the flight date? What if my flight gets cancelled due to weather conditions?

Your ticket is valid for 24 months. On average, our passengers have to sign up for 2/3 flights before they actually fly as our flights are 100% dependent on safe weather conditions. Sometimes, they fly on the 1st flight they signed up for, but sometimes, it takes 3 or even 4 times before they fly.

The moment your flight gets cancelled, your booking code becomes active again and you may sign up for another flight.

How long does the flight last?

We usually spend about an hour in the air. However, this depends entirely on terrain and weather conditions. Sometimes we land after just 50 minutes, as continuing the flight would require staying in the air much longer (for example, when approaching a city or dense forest). At other times, we may fly for 70 or even 80 minutes if the situation requires it (for example, when flying over a city in light wind and waiting to find a safe landing spot). Our balloons are always equipped with enough gas to safely remain airborne for 100–120 minutes.

However, you should set aside about 3–4 hours for the entire adventure. This includes a short passenger briefing, balloon setup, the flight itself, packing up the balloon, and a celebratory glass of sparkling wine shared with fellow passengers and the crew.



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